FAQ

You can view the locations and times of our programs on the class timetable.

Class sizes vary. Mini Hoopers, Little Hoopers and Hoopers are capped at 24 students. Little Hoopers and Hoopers run at least one coach to every eight players.

We run weekly classes in line with the school term, usually ten sessions. If the term is shorter, or you join later, the cost is reduced to match the remaining sessions.

Yes. Young Hoopers is registered with Service NSW as an Active Kids provider. You can put an Active Kids voucher towards the cost of a program.

Yes, if a class still has space. Bookings are first-come, first-served and classes can sell out. Book a free trial here.

There are no cancellations, refunds or credits once a booking is processed; the place is booked for the full term. For unexpected absence (sickness or injury with a medical certificate, or other significant misadventure), email the documents to info@younghoopers.com.au and we will assess a refund if appropriate.

A make-up class may be possible if (a) another class has space and (b) notice has been given and we have approved it. A maximum of two make-up classes are permitted per term. Enrolled families can request a make-up from the account. Permanent transfers need at least 48 hours’ notice and availability in the new class.

Photographs or videos of children and parents/guardians may be taken for internal and external communications, including advertising, email, Facebook, Instagram, WeChat and our website. You can withdraw permission at any time by writing to Young Hoopers.

We do not offer cancellations, refunds or credits for change of mind once a booking is processed. If you are unsure the class is the right fit, complete a free trial first.

Once the term booking is finalised, the place is booked for the full term except in clear extenuating circumstances that occur after booking.

• If a class is missed through illness or urgent circumstances, submit a make-up class request. Make-ups are a generous policy with many location options. It is the parent’s responsibility to attend an approved make-up; we do not refund if you choose not to use one.
• One-off events (performances, school events, birthdays) are not eligible for refund, but a make-up request can still be submitted.
• For a significant schedule change or injury/illness that keeps a child out for a prolonged period, send the paperwork to info@younghoopers.com.au and we will assess a refund.
• Booking a full term while already knowing the child cannot attend the whole term is not a change of circumstances and is not eligible for a refund.
• If you know your child will miss weeks at the start or end of term, email us before the class’s first date and we can invoice for the weeks you want. If the class sells out before then, you will need another class or to sit the term out.

These policies are final. We will work with families on make-ups and unexpected changes within reason. Negative conduct towards staff or sustained arguments against the policies may mean related requests are rejected and future enrolment refused.

Permanent transfers may be permitted with at least 48 hours’ notice before class (email or WeChat) and if the required class has space.

We offer Mini Hoopers (Beginners, 4 to 7 years), Little Hoopers (Beginners, 8 to 12 years), Hoopers (Intermediate, 12 to 15 years) and Game Skills (Advanced, for U10, U12, U14 and U16 at selected locations). Our high coach-to-player ratio lets us break into smaller groups (for example 4- and 5-year-olds together, and 6- and 7-year-olds together) so each child works at the right age and ability.

Yes. We welcome every skill level. Mini Hoopers and Little Hoopers are designed to start a basketball journey in a fun, welcoming environment.

Mini Hoopers is $250 per term and Little Hoopers is $300 per term. New players can receive a welcome pack including a Young Hoopers basketball and shirt for an additional $30 AUD. Payment is per term, and we pro-rate so you are not charged for sessions that have already happened. You can book a class and pay by card or bank transfer.

All our programs are mixed. Boys and girls play together.

Casual clothes that are easy to move in, plus their Young Hoopers shirt when the weather allows. Sporting sneakers are recommended; basketball-specific shoes are not required. We provide basketballs. Children are welcome to bring their own.

Mini Hoopers focuses on coordination and skill development, with 1v1 for more advanced players. Little Hoopers and Hoopers include a game each week — 1v1, 3v3, 4v4 or 5v5 depending on the session.

Contact Young Hoopers or the venue to see if a coach or staff member has the item. Neither Young Hoopers nor our venues take responsibility for lost or stolen property. Anything brought to a session stays the responsibility of the person who brought it.

Tell us when you enrol. Email info@younghoopers.com.au with known triggers, symptoms and management strategies. In an unforeseen incident or illness, Young Hoopers is authorised to obtain medical assistance, and parents/guardians are responsible for any expenses, as agreed in the terms before enrolment.

Provide an explanation and the relevant documents to info@younghoopers.com.au. We will assess the situation and make a refund if we determine it is appropriate.

Young Hoopers does not tolerate disruptive or inappropriate behaviour by participants or parents. Staff will speak to the child about the rules and reinforce better behaviour. If there is no improvement, the child will be given time-out. If a participant physically harms another child, parent or staff member, time-out is given and the parent/guardian is contacted. For serious or prolonged incidents the child may be removed from the program. Parental behaviour is assessed case by case and may result in the parent no longer attending sessions (the child may still attend) or complete removal from the program.